Ways to Improve Customer Engagement with Salesforce Field Service
Salesforce is one of the leading and most popular platforms when it comes to managing customer relationships. Top-class enterprises prefer this CRM platform to handle complex business operations such as sales, customer service, marketing automation, analytics, and application development. Enterprises generally aim to improve customer engagement at every step and field service management is something that’s often neglected. This is where clients get frustrated as they are usually put on hold for hours, scheduled for the following month, or are informed that someone would arrive shortly (but they rarely do). Field Service in Brief For ensuring a smoother customer experience, it is the need of the hour to start working on providing optimum field service as it directly impacts your business growth. Field service refers to any work performed on the customer’s site instead of the business property wherever your products are installed. To enjoy effect...